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You can track your order status in real-time by logging into your account and visiting the "My Orders" section. Alternatively, check the shipping confirmation email for your tracking number.

Flexibility is key to the Valet service. Log in to your Valet Dashboard, select "Manage Subscription," and choose "Pause." You can pause shipments for up to 3 months without losing your member status.

Yes. Our capsules are made from 100% recyclable aluminum. You can request a free recycling bag with any order and drop it off at any UPS location or Fuerte Boutique.

A steady red light typically indicates the water tank is empty. A blinking red light usually means the capsule container is full or the machine needs descaling. Please consult your user manual or contact our 24/7 machine support.

Absolutely. 100% of our Organi Crus are USDA Organic and Rainforest Alliance certified. We source only the top 1% of Arabica beans globally.

Currently, Fuerte® ships to the United States, Canada, and select European countries. We are expanding our Valet service globally next year.